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FAQs

Frequently asked questions.

Where are your products sold?

Our products are available online and at the physical stores of Elkjøp (Norway), Elgiganten (Denmark), Elgiganten (Sweden) and Gigantti (Finland). The relevant links are provided via the 'buy now' buttons on each of the product pages of this website.

How can I track my order?

Order tracking information is available directly from the retailer from which you made the purchase. Full details are typically provided in the retailer's order confirmation email.

What if there is a problem with my order?

If you think that you may have received damaged or faulty goods, or if you have a problem with the order or delivery, we recommend contacting the retailer from which you made the purchase. If you have a general enquiry about one of our products we recommend downloading the product's instruction manual lower down this page or contacting us via the below form.

Do your products come with a warranty?

Yes, our products come with a standard manufacturer's warranty. The duration and terms of the warranty may vary by product. For specific details about the warranty coverage, please check the product manual or warranty information provided by the retailer at the time of purchase.

What is your return policy?

The return policy varies depending on the retailer from which you made the purchase. Each retailer provides detailed information about their return and refund policies on their website.

Get in touch

Send us your message via the form and we will get back to you as soon as possible.

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Downloads

Click on a product to download the instruction manual.